A - TERMS

Net 30 days, from invoice date upon approval of credit application by Essity Canada Inc.

B – PRICES AND TAXES

Prices appearing in the published Canadian price lists do not include any taxes; these will be added at the time of invoicing where applicable. Prices and information contained in any Essity Canada Inc. price lists are subject to change without notice.

C - ORDERS

Our Customer Service can receive orders 24 hours per day through our voice message service: Telephone: 1-877-978-5526, by Fax: 1-877-978-9703 or electronically by email at: ca.customerservice@essity.com. Customer service hours are Monday through Friday: 8h30 – 17h00 EST.

D - DELIVERY DATES

Essity Canada Inc. will endeavor to respect any specified delivery date or delay. However, delivery dates are not guaranteed. Essity Canada Inc. will not be in any way responsible for any indemnity, penalty, damages, diminution of price nor will the sales contract be susceptible to modification, revision or cancellation because of any delay or failure in the delivery of any product sold or any part thereof.

E - TRANSPORTATION

Essity Canada Inc. will select the carrier based on a combination of service quality and cost. If the Customer wishes to select a specific transporter, the shipment will be sent collect.

F - MINIMUM ORDER

• Shipping/handling charges will be at Essity Canada Inc. expense on orders totaling $200.00 and over. Any assortment of products listed within any current Essity Canada Inc. Canadian price list can be included to make up the order total value. For orders less than $200.00, there will be a $30.00 shipping/handling charge added to your invoice.

• EXCEPTIONS: (1) for orders less than $200.00 comprised of JOBST® compression ready-to-wear products only, a $10.00 shipping/handling charge will be added to your invoice; (2) unless stipulated on a contract.

G - GOODS LOST IN TRANSIT

Claims for non-delivery must be submitted to Essity Canada Inc. within thirty (30) days from date of invoice.

H - DAMAGED GOODS OR SHORTAGE

• The carrier’s delivery slip should be signed accordingly, indicating damage or shortage.

• Essity Canada Inc. must be notified within 24 hours of receipt of merchandise to arrange for inspection of damaged goods. Damaged goods must be retained by the Customer for this purpose.

• Following inspection, damaged goods must be returned to Essity Canada Inc. who will advise which carrier to use for this purpose. A credit will then be issued.

• Failure to comply with these requirements could result in Essity Canada Inc. not assuming any liability for the resultant losses.

I - RETURN POLICY (please see Custom Terms and Conditions)

In all cases, customers wishing to return merchandise must obtain a Return Authorization (RA) number from Essity Canada Inc. by contacting the Customer Service at 1-877-978-5526. Products returned without authorization will not be credited.

• Goods returned due to a possible manufacturing defect must be reported within 30 days from date of invoice. If reported after the 30-day delay, a proof of purchase may be required.

• Goods returned due to a Essity Canada Inc. error will be fully credited. Essity Canada Inc. must be notified within 30 days from date of invoice.

• Goods returned due to a customer error, customer overstock/inventory “surplus” or slow moving, will be subject to a restocking charge up to 15% and must be returned within 90 days from date of invoice. Credit will be issued subject to a restocking charge up to 15%. If a replacement order greater than the value of the return is placed at the time of the return, the restocking charge will be void.

• All returns must be in original Essity Canada Inc. unit of measure and in saleable condition. No partial units of measure will be accepted for return.

• The following will not be accepted for return: expired goods, obsolete or otherwise non-saleable merchandise, items showing visible sign of wear, merchandise not in standard Essity Canada Inc. packaging or purchased through anyone other than Essity Canada Inc.

• Credit will be issued only after the merchandise has been received and determined to be in saleable condition.

SHIPPING INSTRUCTIONS FOR RETURNS

All authorized returns will be freight prepaid by Essity Canada Inc. and shipped back to the Essity Canada Inc. Distribution Center:
Essity Canada Inc.
c/o UPS-SCS (Warehouse)
4150-B1 Mainway
Burlington, ON
Canada L7L 0A6

The Return Authorization (RA) number must be clearly identified on the outside of the parcel. Essity Canada Inc. will indicate preference of carrier when issuing authorization.